Privacy
Our commitmentWe value your trust in us as a member-owned financial institution. It is important for us to keep your information secure. As your financial institution, it is also important for us to keep your information confidential. To achieve this we comply with the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code. The Privacy Act 1988 sets out how we are to collect, use, disclose and store personal, credit and credit eligibility information. The Privacy Act 1988 also requires us to have a privacy policy. |
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Outline of our PolicyOur Policy sets out:
Information we collect and hold We will collect and hold:
When you apply for a loan we will also collect and hold:
We will only collect information that is related to our providing, or arranging others to provide:
How we collect your information We will collect information about you and your financial position from you directly. When you apply for a loan, we will collect information about your credit history from a credit reporting body. What information do we use from your credit report? We use your credit report to check if what you have told us about your financial history is correct. We look at the following information:
Your credit report will usually only contain information from the past 5 years. It may contain information from up to the past 7 years if you have committed a serious credit infringement. We may ask you to explain why your credit report differs from what you have told us about your financial history. Why we collect, hold, use and disclose personal information: We collect and use your information for a number of reasons, such as to:
We also collect and hold personal information as required by law, for example:
We collect and use your information:
We disclose your information to other entities such as:
We will also disclose your information to law enforcement and government agencies as required by law. How we hold your information
We hold your information in our banking system. We have security systems to guard against unauthorised access. We also limit access to our employees on a needs basis. Disclosure to overseas recipients We do not currently disclose your information to overseas recipients. How you can access and/or correct your information You can request access to your information at any time. If the information we hold is incorrect, you can request us to correct it. You can make a request by contacting us, by visiting one of our branches or by telephone. Contact details can be found here. We do not currently charge any fees for giving you access to your information. Making a complaint You may make a complaint to us if you consider that we have not complied with the relevant provisions of the APPs or relevant credit reporting provisions within the Privacy Act. You can complain:
We will deal with your complaint under our internal dispute resolution procedure. We will give you our Complaint and Dispute Resolution Guide when you make your complaint. We are also part of an external dispute resolution scheme. If you are not satisfied with how we handled your complaint, you can take the matter there. We will tell you at the time how you can contact the external dispute resolution scheme. Privacy NotificationOutline This Privacy Notification sets out:
Collection & use of your information We collect and use your information to:
The law also requires us to collect and hold your information:
How we collect your information
We will collect information about you and your financial position from you directly. How you can access your information You can request access to your information at any time. What if you do not wish to provide us with information? If you do not give us the information we require, we may not be able to admit you to membership or provide you with the financial service or product you have applied for. Providing your information to credit reporting bodies The credit reporting body we disclose information to is Equifax. If you do not make your repayments when they fall due or commit a serious credit infringement, we may disclose this to Equifax. Any information we provide to Equifax will be included in reports provided to credit providers to help them to assess your creditworthiness. You can ask Equifax not to use your information for prescreening of direct marketing by a credit provider. You can also ask them not to use or disclose your information if you reasonably believe that you have been or are likely to be a victim of fraud. Equifax’s policy on the management of information is available at www.mycreditfile.com.au. You can contact Equifax by:
Providing your information to other entities We disclose your information to other entities. We only disclose your information as needed and as required by law. We can disclose your information to:
We will also disclose your information to law enforcement Our Privacy Policy The Policy contains information about:
Disclosure to overseas recipients We do not currently disclose your information to overseas recipients. How to contact us You can contact us by:
Download these Privacy documents here: |